Refund & Return Policy - Faivoy

At Faivoy (faivoy.com), operated by Faivoy LLC, customer satisfaction is our top priority. We stand behind the quality of our curated home decor, modern lighting, bed & bath essentials, and lifestyle products.
If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging.

  • You must provide the proof of purchase or order receipt.

  • Items returned without prior authorization will not be accepted.

2. How to Initiate a Return

  1. Submit a Request: Contact our support team at info@faivoy.com or message us via WhatsApp at  +1 (307) 667-7403 with your Order Number and the reason for the return.

  2. Receive Authorization: If your return is accepted, our support team will send you a Return Authorization Number (RAN) along with instructions on where and how to send your package.

  3. Ship the Item: Pack the item securely in its original packaging and mail it to the designated return address provided by our support team. (Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective).

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged in transit, or if you received the wrong product, please contact us within 48 hours of delivery.

  • What to send us: Email info@faivoy.com with your order number and clear photos/videos of the damaged or wrong item.

  • Resolution: Once verified, we will arrange a free replacement or issue a full refund without any additional cost to you.

4. Non-Returnable & Exempt Items

Certain types of items cannot be returned due to hygiene, safety, or digital licensing reasons:

  • Digital Downloads & Printables: Instant digital releases, planners, and art files are non-refundable once delivered or downloaded.

  • Custom & Print On Demand (POD) Items: Personalized or custom-made products (unless defective/damaged upon arrival).

  • Hygiene & Personal Care Goods: Open bed linens, used bath essentials, or personal care products for safety reasons.

  • Gift Cards & Sale Items: Clearance items and digital gift cards are final sale.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refund Processing & Timelines

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method (Visa, Mastercard, Stripe, PayPal, Apple Pay, etc.) within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card provider. Processing times vary by financial institution. If you still have not received your refund, please contact us at  info@faivoy.com. 

7. Cancellations

If you wish to cancel an order, please contact us immediately at  info@faivoy.com within 12 hours of placing your order. Once an order has been processed or shipped by our fulfillment team, it cannot be canceled, but you may return it upon receipt in accordance with this policy.

8. Contact Us for Return Inquiries

If you have any questions regarding your return or refund request, feel free to contact us:

  • Entity Name: Faivoy LLC (Faivoy)

  • Official Email: info@faivoy.com

  • Admin Desk: info@faivoy.com

  • WhatsApp Support: +1 (307) 667-7403

  • Mailing Address: 30 N Gould St 40184 Sheridan, WY 82801