Privacy Policy - Faivoy

At Faivoy (accessible from faivoy.com), operated by Faivoy LLC, protecting the privacy and security of our visitors and customers is one of our top priorities. This Privacy Policy document outlines the types of personal information that is collected and recorded by Faivoy and how we use, disclose, and protect it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@faivoy.com

1. Information We Collect

When you visit, browse, or make a purchase from faivoy.com, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

A. Personal Information You Provide

When you make a purchase or attempt to make a purchase, create an account, or contact us, we collect personal information including:

  • Contact Data: Full name, email address, phone number, shipping address, and billing address.

  • Payment Data: Payment card details, billing address, and transaction records. (Note: All payments are processed securely through encrypted third-party payment gateways such as Stripe, PayPal, Visa, and Apple Pay. Faivoy does not store full credit card numbers on its servers.)

  • Order History: Details about the products you purchase, digital downloads accessed, and customer service inquiries.

B. Automatically Collected Information (Device Data)

When you access our website, we automatically collect certain technical information about your device:

  • Log & Device Data: IP address, browser type, operating system, time zone, referral URLs, and access times.

  • Cookies & Tracking Technologies: We use cookies, web beacons, and tags to collect data about how you interact with our website, pages viewed, and products clicked to enhance your browsing experience.

2. How We Use Your Information

We use the collected information for various legitimate business purposes, including to:

  • Fulfill & Manage Orders: Process transactions, send order confirmations, arrange global shipping, and deliver digital downloads or services.

  • Customer Support: Respond to your questions, process returns/refunds, and provide technical support via email or WhatsApp.

  • Improve Our Website: Analyze website usage, traffic patterns, and customer preferences to optimize site layout, user experience, and product offerings.

  • Marketing & Communications: Send promotional emails, newsletters, special offers, and styling tips (you can opt-out at any time).

  • Fraud Prevention & Security: Screen orders for potential risk or fraud, verify transactions, and maintain the safety of our platform.

  • Legal Compliance: Comply with applicable legal requirements, tax obligations, and enforcing our terms of service.

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we share your information with trusted third-party service providers to help us operate our store and serve you:

  • Service Providers & Fulfillment: Shipping carriers (such as DHL, FedEx, USPS), logistics partners, print-on-demand fulfillment centers, and warehouse management services.

  • Payment Processors: Encrypted third-party payment gateways (Stripe, PayPal, Apple Pay) to securely process payments.

  • Analytics & Marketing Tools: Analytics platforms (such as Google Analytics) and email service providers to understand website performance and manage newsletter delivery.

  • Legal & Regulatory Requirements: We may share your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or legal request, or protect our rights and property.

4. Cookies & Tracking Policy

Faivoy uses cookies to store information about visitors' preferences, record user-specific information on which pages the user accesses or visits, and customize our web page content based on visitors' browser type or other information.

  • Essential Cookies: Necessary for the website to function properly (e.g., shopping cart functionality).

  • Analytics Cookies: Help us measure website traffic and user engagement.

  • Marketing Cookies: Used to display relevant ads and track campaign effectiveness.

You can choose to disable cookies through your individual browser options. However, disabling cookies may affect your ability to use certain features on our site.

5. Data Retention

When you place an order through faivoy.com, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to applicable law and legitimate legal obligations (such as tax and accounting compliance).

6. Your Data Protection Rights

Depending on your location (including the European Union / EEA under GDPR, California under CCPA/CPRA, and other jurisdictions), you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal information we hold about you.

  • Right to Correction: Request that we correct any inaccurate or incomplete information.

  • Right to Deletion: Request that we erase your personal data under certain conditions.

  • Right to Opt-Out: Opt-out of marketing communications at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact our privacy compliance team at info@faivoy.com

7. Children's Privacy

Faivoy does not knowingly collect any Personal Identifiable Information from children under the age of 13 (or 16 in certain jurisdictions). If you believe that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail using the details provided below:

  • Entity Name: Faivoy LLC (Faivoy)

  • Official Email: info@faivoy.com

  • Admin Desk: info@faivoy.com

  • WhatsApp Support: +1 (307) 667-7403

  • Mailing Address: 30 N Gould St 40184 Sheridan, WY 82801